Can I have the invoice after the online purchase?
No. After the online purchase, we will give you the commercial receipt for the payment. If you need the invoice, you must write an email before purchasing the massage, and we'll give you all the information to proceed.
How can I book two massages at the same time?
It is possible to book two different massages at the same time. We even have two connecting rooms if you want! But you cannot book two slots on the same date and time in one checkout. The correct process is to do two different checkouts under different names of who will be doing the massage. Otherwise, you can do two different checkouts under the same reservation name
Do I need to book massage in advance?
Yes, you need to book your massage online in advance. You can go on the book tab of YOU OFF massage or Massage with scrub, choose your best slot in the calendar, proceed with check out, and you will receive confirmation via email of your booking.
What is the cancellation policy?
Once booked, it's not possible to cancel an appointment. However, we operate a rescheduling policy up to 12 hours before your appointment is due. You can quickly reschedule your appointment by clicking on the link inside your appointment confirmation email.
How do I know if my order has been successful?
You will receive two separate emails. A confirmation mail with the purchase receipt and a mail with your appointment details with a calendar file attachment for you to import this appointment into Google, Apple, or Outlook calendar and set the reminders your way.
I have a gift card. How can I redeem it?
You can book your appointment(s) on our website and insert your gift card code on the checkout page. Make sure to insert your gift card code before confirming your payment method! Remember that the gift card is valid for 1 year from the date of issue.
Can I Do the You Off Massage During Pregnancy?
Yes you can do YOU OFF Premaman massage. In this case, a specific protocol is followed. It is recommended that you always ask your primary care physician before doing any massage during pregnancy.
Can I have a massage if I have a fever?
Our massage can't be done if you have a fever. In addition, due to the anti-Covid-19 restrictions, it is impossible to access the studio with a body temperature higher than 37.5 °.
