Can I receive an invoice after making an online purchase?
Unfortunately, we are unable to issue invoices after the online purchase has been completed. However, a commercial receipt will be provided at the time of payment. If you require an invoice, please contact us via email before making your purchase. We will provide you with all the necessary information to ensure a smooth transaction.
How can I book two massages at the same time?
You can absolutely book two massages at the same time, and we even have two connecting rooms available if you wish! However, please note that you cannot book two time slots for the same date and time in a single checkout. To book, you need to complete two separate checkouts: one under each person’s name who will receive the massage. Alternatively, you can complete both bookings under the same reservation name, if preferred.
Do I need to book massage in advance?
Yes, we highly recommend booking your massage in advance. Simply visit the "Book" section on our website, select your preferred treatment from our selection, choose a convenient time slot from the calendar, and proceed with the checkout. You’ll receive an email confirmation of your booking shortly after.
What is the cancellation policy?
Once booked, it's not possible to cancel an appointment. However, we operate a rescheduling policy up to 12 hours before your appointment is due. You can quickly reschedule your appointment by clicking on the link inside your appointment confirmation email.
How do I know if my order has been successful?
You will receive two separate emails. A confirmation mail with the purchase receipt and a mail with your appointment details with a calendar file attachment for you to import this appointment into Google, Apple, or Outlook calendar and set the reminders your way.
I have a gift card. How can I redeem it?
You can book your appointment(s) on our website and insert your gift card code on the checkout page. Make sure to insert your gift card code before confirming your payment method! Remember that the gift card is valid for 1 year from the date of issue.
Can I Do the You Off Massage During Pregnancy?
Yes you can do YOU OFF Premaman massage. In this case, a specific protocol is followed. It is recommended that you always ask your primary care physician before doing any massage during pregnancy.
Can I have a massage if I have a fever?
Our massage can't be done if you have a fever. In addition, due to the anti-Covid-19 restrictions, it is impossible to access the studio with a body temperature higher than 37.5 °.
